Privacy Policy

This policy applies to Web Digital Assistants, ABN 73773865399 (“we”, “us”, “our”), operator of webdigitalassistants.com. For any privacy question or request, contact us at admin@webdigitalassistants.com.

The only personal information we collect is what you give us directly through the enquiry form on our homepage:

• your name;
• your email address;
• your phone number;
• your answer to “What’s your biggest daily headache?” (the pain-point field); and
• anything you choose to include in the message/description box.

Please don’t include sensitive information (such as health details, passwords, or financial numbers) in the form — we don’t need it and would rather you keep it to yourself.

We collect your information when you submit the enquiry form. We do this to:

• respond to your enquiry and discuss your needs; and
• provide our services to you if you choose to engage us, and meet our legal obligations.

We only collect what is reasonably necessary for these purposes. At the point of collection, a notice on the form summarises what we collect and why, with a link to this policy.

We use your information to:

• respond to your enquiry;
• provide the services you engage us for; and
• meet our legal obligations (for example, record-keeping).

We do not sell your personal information, and we do not share it for marketing purposes. There is no newsletter signup, no email-marketing platform, and no advertising trackers on this Site.

We disclose your information only to the service providers who help us operate the Site and handle enquiries:

• our database host, Neon (PostgreSQL), which stores enquiry-form submissions;
• our website host, Vercel, which serves the Site and may see standard server logs; and
• email and office tools we use to read and reply to enquiries (for example, our admin@webdigitalassistants.com mailbox).

Some of these providers store or process data on servers outside Australia, including in the United States. By submitting the enquiry form, you consent to this cross-border disclosure for the purposes described above. We otherwise only disclose your information where required or authorised by law.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. This includes:

• encryption in transit (the Site is served over HTTPS);
• storage in an access-controlled database rather than in plain files or email threads; and
• access limited to staff who need it — enquiry details are viewed through our internal admin dashboard for the purpose of responding to you.

No method of transmission or storage is completely secure, but we take these practical steps to keep your information safe.

If we become aware of a data breach involving your personal information that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), and we will take steps to contain and address the breach.

You may ask to see the personal information we hold about you, or ask us to correct it if you think it is inaccurate, out of date, or incomplete. To make a request, email admin@webdigitalassistants.com with “Privacy request” in the subject line. We will respond within a reasonable time and will not charge you for making the request.

We keep your information only for as long as reasonably needed for the purposes above — for example, while you are a prospective or current client — and for as long as the law requires us to (for example, tax and business record-keeping). When it is no longer needed, we take reasonable steps to delete or de-identify it.

If you have a privacy concern, please contact us first at admin@webdigitalassistants.com so we can try to resolve it with you.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) — see oaic.gov.au.

This Site does not use cookies, third-party analytics, or advertising trackers. We do not build profiles of your browsing or share browsing data with advertisers.

We may update this policy from time to time. The current version is the one published on this page, with its effective date shown at the top. Material changes will be reflected here.