Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website at webdigitalassistants.com (the “Site”) and any services you engage us to provide.

The Site and services are operated by Web Digital Assistants, ABN 73773865399 (“we”, “us”, “our”). You can contact us at admin@webdigitalassistants.com.

By using the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site.

You must be at least 18 years old to use the Site or engage our services. By doing so, you warrant that you are acting for or on behalf of a business (your own or one you are authorised to represent).

We provide AI automation and related digital services for solopreneurs and small businesses — for example, automated lead replies, quote-building workflows, and removing repetitive admin work.

The Site itself is an invitation for you to enquire about our services — it is not an offer, and submitting the enquiry form does not create a service agreement. Services are provided under a separate written quote or agreement that we confirm with you before work begins. If there is any inconsistency between these Terms and that written agreement, the written agreement prevails to the extent of the inconsistency.

All prices we quote are in Australian dollars (AUD). Goods and Services Tax (GST) will be added where applicable, as shown in the quote or invoice.

Payment terms (including deposits, milestones, and due dates) are set out in your quote or invoice. Work may be paused if an invoice remains unpaid past its due date, and reasonable costs of recovering overdue amounts may be added to what you owe.

To allow us to do good work for you, you agree to:

• provide accurate contact and business information, and keep it up to date;
• respond to reasonable requests for information, feedback, or decisions in a timely manner; and
• give us the access reasonably needed to perform the work (for example, access to relevant accounts, tools, or systems), remaining responsible for your own credentials and permissions.

Delays caused by missing information or access may extend delivery timeframes, and timeframes we give are estimates unless we agree otherwise in writing.

You retain all rights in your own content, branding, data, and other materials that you provide to us.

We retain all rights in our pre-existing intellectual property, tools, templates, know-how, and systems that we use or bring to the engagement.

Once you have paid in full for the relevant services, we grant you a perpetual, non-exclusive licence to use the deliverables we created specifically for you, for your own business purposes.

Each party agrees to keep the other party’s confidential information private — that is, non-public business information shared in connection with the services — and to use it only for the purpose of the engagement.

This does not apply to information that is already public, that a party already knew, that is independently developed, or that must be disclosed by law (in which case, where lawful, the disclosing party will give reasonable notice first).

We handle your personal information in accordance with our Privacy Policy, which explains what we collect through the enquiry form, why, and your rights under the Privacy Act 1988 (Cth).

We will provide our services with reasonable care and skill. Apart from that, and to the extent permitted by law, we make no promises about specific business outcomes or results — for example, we cannot guarantee a particular number of leads, sales, or hours saved.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

To the extent permitted by law, our total liability arising from or in connection with the relevant services is limited to the fees you paid for those services, and we are not liable for any indirect, incidental, special, or consequential loss.

Either party may terminate a service agreement in accordance with its terms (including any notice period in your quote or agreement). If no notice period is specified, either party may terminate on reasonable written notice.

Fees for work performed up to the date of termination remain payable, and any amounts already paid for completed work are not refundable except as required by law or as expressly agreed.

If a dispute arises, the parties agree to first try to resolve it in good faith through discussion — contact us at admin@webdigitalassistants.com and we will do our best to work it out with you.

These Terms are governed by the laws of Australia, including the laws of the State of South Australia, Australia. The courts of that State and the Commonwealth have non-exclusive jurisdiction.

We may update these Terms from time to time. The version in force is the one published on this page, and continued use of the Site after an update means you accept the updated Terms.

Questions about these Terms? Contact us at admin@webdigitalassistants.com.