Last updated: 19 September 2026
These Terms & Conditions (“Terms”) govern your use of the website at webdigitalassistants.com (the “Site”) and any services you engage us to provide.
The Site and services are operated by Web Digital Assistants, ABN 73773865399 (“we”, “us”, “our”). You can contact us at admin@webdigitalassistants.com.
By using the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site.
You must be at least 18 years old to use the Site or engage our services. By doing so, you warrant that you are acting for or on behalf of a business (your own or one you are authorised to represent).
We provide AI automation and related digital services for solopreneurs and small businesses — for example, automated lead replies, quote-building workflows, and removing repetitive admin work.
The Site itself is an invitation for you to enquire about our services — it is not an offer, and submitting the enquiry form does not create a service agreement. Services are provided under a separate written quote or agreement that we confirm with you before work begins. If there is any inconsistency between these Terms and that written agreement, the written agreement prevails to the extent of the inconsistency.
Where the services involve us handling personal information on your behalf (for example, operating an AI assistant connected to your inbox, calendar, CRM or quoting tools), the written agreement will include a data-processing schedule (or equivalent annexure) setting out how data is collected, used, stored and deleted in the live service.
That schedule will be consistent with, and cross-reference, our Privacy Policy, which sets out our data-handling commitments, including the service-data sections (service data, subprocessors, model training, and third-party/customer data).
All prices we quote are in Australian dollars (AUD). Goods and Services Tax (GST) will be added where applicable, as shown in the quote or invoice.
Payment terms (including deposits, milestones, and due dates) are set out in your quote or invoice. Work may be paused if an invoice remains unpaid past its due date, and reasonable costs of recovering overdue amounts may be added to what you owe.
To allow us to do good work for you, you agree to:
Delays caused by missing information or access may extend delivery timeframes, and timeframes we give are estimates unless we agree otherwise in writing.
You are responsible for ensuring that any commercial electronic message sent through the services (for example automated replies, follow-ups, or other sends directed through your assistant) complies with the Spam Act 2003 (Cth): messages must only be sent with the recipient’s consent, must accurately identify you as the sender, and must include a functional unsubscribe facility where required.
Our systems automate the sends you direct us to make on your behalf. We do not assume responsibility for the lawfulness of your contact lists, the content of your messages, or the consent status of your recipients.
You warrant that the contact lists and message content you direct through the services comply with the Spam Act 2003 (Cth), and you agree to cooperate with us (and, where required, regulators) if a recipient complaint or investigation arises. Compliance responsibility for underlying sending practices and content stays with you.
You retain all rights in your own content, branding, data, and other materials that you provide to us.
We retain all rights in our pre-existing intellectual property, tools, templates, know-how, and systems that we use or bring to the engagement.
Once you have paid in full for the relevant services, we grant you a perpetual, non-exclusive licence to use the deliverables we created specifically for you, for your own business purposes.
Each party agrees to keep the other party’s confidential information private — that is, non-public business information shared in connection with the services — and to use it only for the purpose of the engagement.
This does not apply to information that is already public, that a party already knew, that is independently developed, or that must be disclosed by law (in which case, where lawful, the disclosing party will give reasonable notice first).
We handle your personal information in accordance with our Privacy Policy, which explains what we collect through the enquiry form, why, and your rights under the Privacy Act 1988 (Cth).
Where our services involve processing personal information on your behalf, the data-processing schedule in your written agreement sets out the data-handling arrangements for the live service, consistent with this Privacy Policy.
We will provide our services with reasonable care and skill. Apart from that, and to the extent permitted by law, we make no promises about specific business outcomes or results — for example, we cannot guarantee a particular number of leads, sales, or hours saved.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
To the extent permitted by law, our total liability arising from or in connection with the relevant services is limited to the fees you paid for those services, and we are not liable for any indirect, incidental, special, or consequential loss.
For clarity, that limitation does not apply to the extent the Australian Consumer Law provides a remedy that cannot lawfully be excluded or limited — including, for a guarantee failure in relation to services, any remedy calculated by reference to the cost of resupplying the services (Australian Consumer Law, ss 259, 267 and 275). Where the Australian Consumer Law applies, the remedies available to you are those set out in that law.
Either party may terminate a service agreement in accordance with its terms (including any notice period in your quote or agreement). If no notice period is specified, either party may terminate on reasonable written notice.
Fees for work performed up to the date of termination remain payable, and any amounts already paid for completed work are not refundable except as required by law or as expressly agreed.
If a dispute arises, the parties agree to first try to resolve it in good faith through discussion — contact us at admin@webdigitalassistants.com and we will do our best to work it out with you.
These Terms are governed by the laws of Australia, including the laws of the State of South Australia, Australia. The courts of that State and the Commonwealth have non-exclusive jurisdiction.
We may update these Terms from time to time. The version in force is the one published on this page, and continued use of the Site after an update means you accept the updated Terms.
Questions about these Terms? Contact us at admin@webdigitalassistants.com.